Welcome to bigghair.com, the official website of BigG Hair. Suppose you continue to explore and use our website. In that case, you agree to comply with and be governed by the terms and conditions of use listed below, as well as the privacy policy that regulates BigG Hair’s relationship with you regarding this website. Please do not use this website if you disagree with any of these terms and conditions.


BigG Hair“, “us”, “our”, and “we” refer to BigG Hair, the owner of this website, whose registered office is at 9/7 Le Duc Tho Street, My Dinh 2 ward, Nam Tu Liem District, Ha Noi, Vietnam.

“You,” “Your,” and “You” refer to website users or visitors, as well as persons who purchase things from us.

“Goods” refers to the items specified in your invoice.

“Contract” refers to the contract between you and BigG Hair for the purchase and sale of goods on bigghair.com including this user agreement.

“User Agreement” refers to these terms and conditions.

“Website” and “Site” refers to the bigghair.com website and all related content and mobile applications.

“Materials” refers to the information, resources, services, products, and tools we make available to you, directly or indirectly through this website.


This user agreement is subject to change at our sole discretion at any time without prior notice. All orders and purchases made through this website are governed by this user agreement. The purchase of goods through the website is strictly limited to parties who can legally enter into and form a contract on the website following the laws of the jurisdiction in which they reside. By accessing this website, you agree will only access the content for personal and non-commercial purposes. This user agreement solely applies to purchases made through bigghair.com.

BigG Hair products are only available to [Minimum Age] persons. BigG Hair is not responsible for misrepresenting your age.


Please carefully read the following about ordering goods on bigghair.com:

To make a purchase through the website, you will be required to register and provide personal information. Specifically, you must include your real name, phone number, email address, and other requested information as specified.

When placing an order, you as the buyer will be required to provide payment details, and you represent and warrant that the payment details you provided when placing your order are valid and correct. And you confirm that you are the person mentioned in the payment information provided.

All orders must be accepted and available. We have the right to refuse your purchase when for example:

  • We are unable to receive payment authorization; or
  • The ordered item is out of stock; or
  • Orders placed are incomplete or incorrect due to technical reasons or other reasons beyond our control.

In that case, the order placed by you will not be accepted, and a contract between you and BigG Hair will not be formed.

Back-order: Popular items can sell out quickly and be temporarily re-ordered. This implies that the goods are currently out of stock, but there are shipments on the way to replenish our stock. Ordering an item that’s presently being reordered is a worry-free way to assure that you’ll be among the first to get new inventory and that the item you’ve ordered will be sent to you as soon as possible we receive it.


All prices listed on the website are in US dollars (USD). Please note that we do not have any responsibility for any discrepancies caused by exchange rate fluctuations. All prices and offers remain valid and as advertised from time to time. The product price displayed on the website at the time the order is accepted will be respected.


Payment can be made through a variety of payment methods, including PayPal, Money Gram, Western Union, Bank Transfer, Visa, or Mastercard cards.

All credit card transactions on this website are performed through a secure online payment platform that encrypts your card and/or bank information and maintains it in a safe environment. BigG Hair does not keep credit card information on our website or in our client database.


Each order may only utilize one promotional discount/ coupon. Promotional discounts/ coupons cannot be combined with other offers or discounts. Promotional discounts/ coupons are not transferrable, resellable, or redeemable for cash. BigG Hair reserves the right to withdraw, modify or cancel the discount offer at any time.


Please carefully review the shipping and delivery instructions here before placing your order so you can choose the shipping option that works best for you.

BigG Hair will not be liable for any loss, damage, or penalty resulting from a delay in the delivery of goods because of causes beyond BigG Hair‘s reasonable control, such as supplier delays, force majeure, natural disasters, labor unrest, pandemic/disease, or fire. In such cases, the delivery date would be extended by the amount of the delay.

BigG Hair is not responsible for products sent to you unregistered.


For the safety of all of our clients, we do not allow opened items to be returned and exchanged. Please note:

  • All used or washed hair extension products are not eligible for return or exchange.
  • All return and exchange policies become invalid once the item is taken from the package and used in any apparent way.
  • The hair must be in its original packing and bundle, and it must not be tied at the top.
  • We do not offer returns/exchanges for custom hair products.
  • Please do not return unauthorized returns. We are not liable for lost items, unauthorized returns, or items sent to the incorrect address.

BigG Hair hair extensions can be returned within seven (7) days of you receiving your order. All BigG Hair hair extensions must be shipped back unopened in the original packaging and the packaging must not be deformed in any way or no exchange will be possible. All returned packages must include a copy of your invoice.

You can return your UNOPENED BigG Hair hair extensions to the below address:

BIGG HAIR / Returns

9/7 Le Duc Tho Street,

My Dinh 2 ward, Nam Tu Liem District, Ha Noi,


Please follow the instructions below to ensure that your return is processed and received:

Step 1

Please contact BigG Hair customer service within 7 days based on the courier’s receipt. Depending on the situation, we might ask you to send a photo of your issue.

Step 2

Please indicate if you would like to exchange it with what color, texture, or length you would like to return.

Step 3

Make sure your return package includes a copy of the receipt and that hair must be in its original bundle and packaging and must not be tied at its top.

Step 4 

We highly recommend using a shipping carrier with signature validation and/or insurance services to protect your package. You are responsible for the shipping cost to return your set to us.

Step 5 

Please allow a few days from the date the return is delivered to be notified by a representative. If you have any questions, please contact us. We guarantee a response within 24 hours and will be happy to help! If you have any questions regarding this matter, please feel free to contact us. It will be a pleasure to assist you.

Shipping costs for returns or exchanges:

BigG Hair disclaims any responsibility for products that are delivered to you unregistered. We do not accept liability for lost items, unauthorized returns, or items delivered to the wrong address. We advise using a shipping carrier that provides signature validation and/or insurance services to safeguard your package.

Refunds for any returns do not include the initial shipping cost paid to ship your goods, which is non-refundable.

Please kindly understand that we are unable to cover the fee for return shipping. You will be responsible for paying all return shipping fees, customs fees, and duties.

For additional questions or concerns, you may contact us at bigghairglobal@gmail.com or visit our Returns and Exchange Policy HERE.


Submitted orders cannot be canceled once accepted via the confirmation email sent to you regarding order acceptance. To cancel an order placed before an acceptance email is generated, please contact customer service as soon as possible.


To shop on this site, all users must be registered. The details provided are saved in our database to process the order and facilitate and speed up future purchases. Please check our Privacy Policy for more details on how BigG Hair manages this information.


Users of this website may access, modify or delete any data filled in the registration form at any time; in writing, or by email at bigghairglobal@gmail.com.

We may contact you by email with information about new products; special discounts or other information that we believe may be of interest to you. Please check our Privacy Policy for more information.

By (a) agreeing to our Terms of Service and Privacy Policy or (b) entering your phone number to opt-in to additional reminder messages and clicking “Submit”, you agree that we or our suppliers may send you text messages and marketing offers. You understand that consent is not a condition of purchase. You can unsubscribe from receiving more text messages. By agreeing to these Terms, you also agree to the Attention Messaging Terms and Conditions and the Messaging Privacy Policy.


All content and materials are available on BigG Hair, including but not limited to the “look and feel” of the website, text, graphics, site name, code, images, button icons, gallery, and logos are the intellectual property of BigG Hair and are protected by applicable copyright and trademark laws.

Any inappropriate use, including but not limited to the copying, distribution, display, or transmission of any content on this website is strictly prohibited unless specifically authorized by BigG Hair. All trademarks, service marks, and trade names of bigghair.com used in the website are trademarks or registered trademarks of BigG Hair.

All content published on this website, including but not limited to text, graphics, or code is copyrighted under copyright law and is the sole property of bigghair.com. Permission is granted to electronically copy and print hardcopy portions of this website for the sole purpose of ordering with bigghair.com.


By accessing this website and accessing the materials, you agree to use these materials only for the purposes permitted by (a) the terms of this User Agreement and (b) the laws, applicable regulations, and generally accepted online practices or guidelines.

You agree that:

  • Any warranties, express or implied, will be void due to improper use.
  • To access our materials, you may be asked to provide certain information about yourself (such as identification, contact details, etc.) or as part of your ability to use the materials. You agree that any information you provide will always be accurate, accurate, and up to date.
  • You are responsible for maintaining the security of any login information associated with any account you use to access our materials. Accordingly, you are responsible for all activities that occur under your account(s).
  • Accessing (or attempting to access) any of our materials by any means other than those we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our materials through any automated, unethical, or unconventional means.
  • Engaging in any activity that disrupts or interferes with our materials, including the servers and/or networks to which our materials are located or connected, is strictly prohibited.
  • Attempts to copy, reproduce, copy, sell, exchange, or resell our materials are strictly prohibited.
  • You are solely responsible for any consequences, loss, or damage that we may directly or indirectly suffer as a result of any unauthorized activity performed by You, such as explained above, and may be subject to criminal or civil liability.
  • We may provide various open communication tools on this website, such as blog comments, blog posts, public chats, forums, message boards, newsgroups, and ratings, and product reviews, various social media services, and more. You understand that we generally do not pre-screen or monitor the content posted by users of these various communication tools, which means that if You choose to use these tools to submit any type of content to our site, it is your personal responsibility to use these tools responsibly and ethically. By posting information or using any of the open communication tools as mentioned, you agree that you will not upload, post, share, or distribute any content:
  • illegal, threatening, defamatory, abusive, harassing, demeaning, threatening, fraudulent, deceptive, invasive, racist, or contains any kind of suggestive, inappropriate language or explicitly;
  • infringes any trademark, patent, trade secret, copyright, or other proprietary right of any party;
  • contains any type of unauthorized or unsolicited advertising;
  • impersonate any person or entity, including any employee or representative of BigG Hair.
  • We reserve the right in our sole discretion to remove any content that we feel in our review does not comply with this User Agreement, along with any content that we feel is offensive, harmful, objectionable, inaccurate, or infringes any third-party copyright or trademark. We are not responsible for any delay or failure to remove such content.
  • We do not accept any liability for any content posted by you or any other third-party user on our website. However, any content posted by you using any open communication tool on our website, provided that such content does not infringe or infringe any copyright or trademark of any third party, all become the property of BigG Hair and therefore provide us with an exclusive, irrevocable, worldwide, royalty-free, license to copy, modify, adapt, translate, export copy, publicly display, and/or distribute as we see fit.


By using this website, you understand and agree that all goods and materials we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

  • Our use of goods and materials will satisfy your needs or requirements.
  • Our use of the materials will be uninterrupted, timely, secure, or error-free.
  • Information obtained using our materials will be accurate or reliable, and
  • Any defect in the operation or function of any materials we provide will be corrected or rectified. Furthermore, you understand and agree that:
  • Any content downloaded or obtained through the use of our materials is done at your own discretion and risk and you are solely responsible for any damages to your computer or other devices for any data loss that may result from downloading such content.
  • No information or advice, expressed, implied, oral, or written, that you obtain from BigG Hair or through any materials we provide shall create any warranty warranties or conditions of any kind, except as expressly set forth in this User Agreement.

To the fullest extent permitted by applicable law and to the extent not covered by applicable product warranties, BigG Hair expressly disclaims any and all warranties of any kind, however, express or implied, whether in connection with the use of this website or BigG Hair’s products or services, including, without limitation, the implied warranties of merchantability, fitness for a purpose specific, or non-infringement. No advice or information, whether oral or written, that You obtain from BigG Hair or through any BigG Hair product or service shall create any warranty not expressly set forth in this document.

BigG Hair does not warrant, endorse, warrant, or be responsible for any product or service advertised or offered by a third party through the service or any hyperlinked website or service. connection and BigG Hair will not enter into or in any way monitor any transactions between you and third-party product or service providers.


BigG Hair will not be liable for any direct, indirect, incidental, consequential, or warning loss or damage that you may suffer as a result of using our materials or as a result of any alteration, data loss or corruption, cancellation, loss of access or downtime to the full extent to which applicable limitations of liability apply.


You agree to indemnify, defend and hold harmless BigG Hair and its parent company, subsidiaries, agents, licensors, managers and other affiliated companies, and employees, contractors, agents, their officers and directors, from and against any and all claims, liabilities, damages, losses, obligations, costs or liabilities, expenses (including fees reasonable attorney), regulatory penalties and enforcement actions arising from or related to: (i) your use of and access to any product or service, or this website, including include any data or content transmitted or received by you; (ii) you breach any term of this User Agreement; (iii) you violate any third party rights, including without limitation any privacy or intellectual property rights; (iv) you violate any applicable law, rule or regulation; (v) any content submitted through your account including but not limited to misleading, misleading or inaccurate information; (vi) your willful misconduct; or (vii) any other party accessing and using the website using your unique username, password or other appropriate security code.


You agree that we may, in our sole discretion, suspend or terminate your access to all or part of our website and materials with or without notice and for any reason, including, but not limited to, violation of this User Agreement. Any suspected illegal, fraudulent, or abusive activity may be grounds for termination of your relationship and may be referred to the appropriate law enforcement agencies. Upon suspension or termination, your right to use the materials we provide will terminate immediately and we reserve the right to delete or delete any information You may have on file with us, including include any account or login information.


Nothing in this User Agreement shall be construed as creating any agency, partnership, or other form of joint business between you and BigG Hair. Our failure to ask you to perform any provision herein shall not affect our sole right to require such performance at any time thereafter, nor our waiver of any Violation of any provision herein shall be deemed a waiver of the provision itself.

Our failure to exercise and without delay in exercising any of our rights, remedies, powers, or privileges under this User Agreement and no history of the transaction between you and BigG Hair shall be construed or operated as a waiver of, or partial or partial exercise of any right, remedy, power or privilege that precludes any further or subsequent exercise or exercise any other right, remedy, power or privilege on our part.

This User Agreement and the Privacy Policy constitute the entire exclusive understanding and agreement between you and BigG Hair. You acknowledge and agree that this User Agreement constitutes the complete and exclusive agreement between you and BigG Hair with respect to your use of the website, and supersedes and governs all proposals, agreements, or other prior contact information.