Welcome to our website bigghair.com. We value your privacy and want to inform you about how we collect, use, and protect your personal information. This privacy policy explains what types of information we collect from you when you visit our website or use our services, why we collect it, how we use it, and with whom we may share it. It also describes your choices and rights regarding your personal information.

By using our website or services, you agree to the terms of this privacy policy. If you do not agree with this policy, please do not use our website or services. We may update this policy from time to time, so please check it regularly for any changes.

If you have any questions or concerns about this policy or our data practices, please contact us at bigghairglobal@gmail.com.


1. Procedures for collecting and protecting your personal data

We strive to provide you with the best possible experience when you use our services. To accomplish that, we request some personal information from you, such as your name, email, gender, IP, device, address, phone number, and preferences. We use this information to personalize our products, deliver customer service, and update you on the news.

We value your privacy and take action to protect your personal data. We use encryption and other security measures to prevent loss, misuse, or unauthorized access to your data. We comply with the latest technology and industry standards to safeguard your data.

2. Purposes of using your personal data

We use the Personal Information that you provide to us voluntarily for the following purposes:

  • To establish your personal account at BigG Hair 
  • To execute your orders and payments;
  • To communicate with you if there is any problem with your delivery;
  • To update you on the latest market trends and promotions if you have subscribed;
  • To comprehend your needs and preferences and recommend personalized products;
  • To develop, enhance, market, and provide products and services that satisfy your needs;
  • To manage exchanges or returns of products;
  • To improve our services and respond to your inquiries or complaints.

3. Communication Policy

We may send you emails, SMS messages, or App push notifications that are automatically generated by your activities on our website. These include:

  • Verification of your registration or SMS verification
  • Confirmation of your order, address change, payment, or delivery
  • Notice of any alterations in your package logistics method

These messages are necessary for your order and service. We recommend that you do not opt out of them. If you erase your account information, you will not receive them anymore.

The frequency of these messages depends on how you engage with our website. We cannot ensure a specific frequency.

To erase your account, please refer to 7. Opt-out Rights

We may also send you emails, SMS messages, or App push notifications that are manually prepared by us to inform you about things such as personalized products, services, discounts, shopping and wearing tips, maintenance tips, updates of service policy, and offers that may appeal to you.

To opt out of these messages, please refer to 7. Opt-out Rights

4. Cookie Policy

Cookies are small text files that are placed on your computer or mobile device by our website. We use cookies to enhance and facilitate your visit.

We do not use cookies to disclose information to third parties. However, some third-party cookies may be present on our website, which we use to gather statistics in analytical tools such as Google Analytics.

Some of these cookies may also monitor your activity across multiple websites. There are two types of cookies: persistent and temporary (session) cookies.

Persistent cookies remain on your computer or mobile device for a period of time not exceeding 24 months.

Session cookies are deleted when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you sign in.

We use session cookies to verify whether you are signed in or not.

You can erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please refer to “Help” in your browser.

You can also opt to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you disable cookies, you will not be able to use the shopping cart.

5. Privacy of Children

If you are under 16 years old, please use BigG Hair only with the consent or authorization of the person who has parental responsibility for you.

BigG Hair does not collect, use, or share any data from children under 13. We will promptly delete the data when we discover that we have collected the personal data of a child under 13.

If you notice any child under 13 years old who has registered on our website, please contact us to remove their information.

Email: bigghairglobal@gmail.com

Telephone: (+84) 98 966 94 62

6. Data Processing Activities

You consented to acknowledge and understand fully and clearly that, for the sole purpose of providing you with personalized recommended products, efficient customer service, and timely news notification, we shall have the right to process your personal data or data set, including but not limited to collecting, recording, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing, disseminating or otherwise making available, aligning or combining, restricting, erasing, or destroying, whether or not by automated means.

7. Opt-out Rights

Erase my account BigG Hair is dedicated to providing you with continuous, high-quality products and services. However, if you wish to erase all your data information on our website, we respect your decision and shall fully cooperate.

Please contact BigG Hair customer service and they will respond to you within 48 hours. All your information will be completely erased from the server of BigG Hair.

No more emails or messages If you do not wish to receive the Company’s promotional communications, you may opt-out by unsubscribing from these communications at any time by clicking the “unsubscribe” link contained at the bottom of each email.

You can unsubscribe from SMS by emailing our customer service at bigghairglobal@gmail.com.


1. How we protect user information

BigG Hair implements physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through this Site.

We use SSL encryption to secure your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is limited.

Only employees who require access to your personal information to perform a specific task are granted access to your personal information. Furthermore, we rely on third-party service providers for the physical security of some of our computer hardware.

We believe that their security procedures are adequate. For instance, when you visit our site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure.

Therefore, we cannot ensure or warrant the security of any information you transmit to us and you acknowledge that any information that you transfer to us is done at your own risk. However, we will do our best to protect your data security.

We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. However, to provide you with better services, we do work with Third-party Partners.

You are responsible for maintaining the security and confidentiality of your BigG Hair username and password.

2. Collaboration with third-party partners

Occasionally, we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to assist in their provision of service.

We will sign a strict confidentiality agreement with third-party service providers. At the same time, a strict encryption method will be used during data transmission.

  • Delivery

We have to provide your name, shipping address, email, and phone number to partners such as DHL, USPS, EMS, UPS, FedEx, etc in order to ensure delivery of your orders.

  • Payment 

We have to provide your credit card number to financial services organizations such as PayPal, credit card processors, and issuers in order to process payments.

We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our site.

All the details about the payment method’s usage and privacy terms are in accordance with their policies.

  • Marketing 

During your registration, you agree to receive promotion notifications from us; you might be informed of new products, promotional announcements, special offers, and services through EDM and SMS.

You may unsubscribe from these communications at any time by clicking the “unsubscribe” link contained at the bottom of each email. You can also email bigghairglobal@gmail.com and request to stop sending any promotional emails or short messages to you.

  • Data tracking and statistics 

In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.

3. Data Processing Consent

You acknowledge and consent that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.

4. Corporate and Business Affairs

We may share personal data with all affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale, or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.


If we update or modify our Privacy Policy, we will publish those changes on this page. If we make significant changes that affect the personal information we have previously collected, we will notify you via email to your email address to obtain your consent or through a public announcement on our network.