The goods will be sent into the production system once you confirm the specifications of the products and have made a successful payment. Once you are okay with the products we have produced, we will immediately contact the global courier service of choice. Since we have a strong management policy and we make sure all of the product lines are well-stocked, you can rest assured that our delivery time/availability is unmatched amongst online hair extensions retailers.
For products that are in stock, it takes only 1-2 days for the products to be prepared for shipping after you have placed the order. For custom and made-to-order products, you should contact our sales agent to get the right production time estimation.
The time it takes for your order to reach your door depends on where you are in the world. An order will take 3-5 days to reach your shipping address. Talk to our sales agent to get an accurate estimated delivery time. Meanwhile, here is a table for quick reference.
| Warehouse | Destination | Shipping Agent | Shipping time (Estimated) |
| Vietnam | US | UPS, FedEx | 1-3 days |
| Mexico | UPS, FedEx, DHL | 5-6 days | |
| UK, Europe | UPS, FedEx | 4-5 days | |
| Africa | UPS, DHL | 6-7 days |
You can easily pay us through all the popular forms of payment methods. We have a variety of options for you to choose from. You can use PayPal, Visa, or Mastercard cards to pay us. We always take all the necessary steps to make sure that the payment and personal information are safe and secure.
Big G Hair works with a variety of shipping agents. The most popular courier service like DHL, FedEx, Cedex, UPS, EMS is available based on your region. You will receive a confirmation from our sales agent once your order is ready to be shipped. The shipping price will also be informed to you based on your choice of shipping agents and delivery time.
The billing address and your contact information need to be the same as the one shown on your bank statement. If you give us the wrong information, this could result in a two-business-day delay for further processing delay. Transactions may be unsuccessful if the information you entered does not align with the data that the credit card provider has on their database. We also require the billing address of your PayPal account to match with the shipping address that you provide. The goods will only be sent if your PayPal account matches this requirement.
The billing address and your contact information need to be the same as the one shown on your bank statement. If you give us the wrong information, this could result in a two-business-day delay for further processing delay. Transactions may be unsuccessful if the information you entered does not align with the data that the credit card provider has on their database. We also require the billing address of your PayPal account to match with the shipping address that you provide. The goods will only be sent if your PayPal account matches this requirement.
We do not accept P.O. boxes as shipping addresses. This is why we always recommend our customers put down the correct house number, streets, zip code, city, county, state, country so we can fulfill their express shipping request. We will not be responsible for packages that become lost or sent to the wrong address due to buyers providing incorrect addresses. Please double-check your address so that the package will not become lost in the process.
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